AgentAssist

AgentAssist is a real-time speech analytics solution for contact centers focused on improving customer experience, compliance, and service quality. It provides automatic transcription, call center management, call recording, and customer experience management. With data security, natural language processing, predictive analytics, sentiment analysis, and surveys/feedback, AgentAssist empowers agents with timely guidance. Ideal for teams seeking immediate insights during calls, AgentAssist enhances agent performance, reduces errors, and ensures compliant, satisfying customer interactions.