QEval

QEval by Etech is a solution for improving customer satisfaction and ensuring top-notch contact center quality. It applies automatic transcription, call center management, call recording, CX management, data security, NLP, predictive analytics, sentiment analysis, and surveys. Ideal for teams seeking deeper quality insights, QEval helps maintain regulatory compliance, boost agent performance, and maximize ROI. Through data-driven evaluations, organizations enhance customer loyalty and competitive advantage.