CallMiner Eureka

CallMiner Eureka is a conversation intelligence solution that captures, transcribes, and analyzes interactions at scale. It uncovers hidden insights, sentiment, and intent, enabling better customer experiences and improved operational efficiency. By automating scoring, identifying compliance risks, and surfacing coaching opportunities, Eureka fuels continuous improvement. Businesses gain actionable intelligence to drive loyalty, revenue growth, and informed decision-making across all channels of customer engagement.