Freshservice

Freshservice is an ITSM solution by Freshworks that includes incident, problem, change, and asset management. A user-friendly service portal, AI-driven chatbot, and automated workflows help streamline IT operations. Integrations with third-party apps expand capabilities. Reporting highlights SLA performance and technician workload. Freshservice suits small to medium IT teams wanting a modern, intuitive service desk and ITIL processes in one easy-to-deploy package.