SysAid

SysAid is an ITSM platform offering help desk, asset management, and IT analytics. Its automation engine handles ticket routing, password resets, and patching tasks. A built-in asset registry logs hardware/software configurations, while remote control helps troubleshoot endpoints. SysAid suits internal IT teams seeking a flexible, on-prem or cloud solution that covers help desk ticketing, self-service portal, and advanced automation for improved efficiency.