BMC Helix ITSM

BMC Helix ITSM is a cognitive service management solution integrating AI for auto-classifying incidents, knowledge search, and chatbots. The solution covers incident, problem, change, and asset management in a containerized, cloud-native architecture. Advanced analytics measure service quality and cost. BMC Helix suits large or mid-sized organizations implementing ITIL best practices, wanting a future-ready platform with AI-driven automation in multi-cloud or on-prem environments.