Cherwell Service Management

Cherwell Service Management is an ITIL-aligned service desk and automation platform. A codeless configuration approach helps admins tailor workflows, forms, and dashboards without heavy scripting. Modules include incident, problem, change, and asset management. Built-in reporting clarifies SLA performance, ticket trends, and technician metrics. Cherwell suits mid-to-large companies wanting a flexible service desk with fast customization capabilities and robust out-of-the-box ITIL processes.