ConnectWise Manage

ConnectWise Manage is a professional services automation (PSA) tool with integrated help desk, project management, billing, and CRM features. It’s popular among MSPs for ticket triage, SLA tracking, and time entries. An open API allows robust customization. ConnectWise suits IT service providers wanting a comprehensive PSA that merges support tickets, service desk workflows, and financials in one solution to streamline operations and billable hours.