Samanage (SolarWinds Service Desk)

Samanage, now SolarWinds Service Desk, offers IT service management with incident tracking, change management, and a self-service portal. Automated workflows and AI-based suggestions speed ticket resolution. Asset management helps inventory devices. Samanage suits IT departments wanting a modern, cloud-based ITSM that merges help desk functionality, asset discovery, and knowledge management, scaling with organizational growth.