CallMagnet

CallMagnet automates inbound call distribution and marketing attribution for call centers or multi-agent setups. Unique phone numbers appear on ads, capturing source data. Calls route to available agents, or an IVR ensures correct department. The system logs call recordings, durations, and outcomes for each agent. Real-time KPI boards show queue lengths, average wait times, and call conversion rates. A “sticky agent” option can reconnect returning callers to the last agent they spoke with. CallMagnet’s routing intelligence suits businesses with multiple teams or extended hours.