Genesys Cloud (Freemium)

Genesys Cloud’s contact center suite includes an auto-dialer in some free or trial-tier configurations. It orchestrates outbound calls, connecting agents only when a live person answers, reducing agent idle time. Real-time dashboards show call volumes and agent occupancy. Integration with CRM or WFM systems helps unify data. While Genesys is known for enterprise solutions, smaller teams can explore the limited free tier or trial to test auto-dial features, though higher-volume predictive dialing may need paid expansions. Genesys Cloud is prized for robust scalability and enterprise readiness.