Zonka Feedback

Zonka Feedback is an omni-channel customer satisfaction platform enabling surveys via email, web widgets, SMS, or kiosks. Users can create custom forms with star ratings, NPS, or text fields. A consolidated dashboard shows response rates, average scores, and follow-up statuses. Conditional logic and branching let companies tailor questions based on user answers. Automated workflows escalate negative responses to support or management. Zonka also supports offline survey collection for events or trade shows, syncing once reconnected. This flexibility suits organizations wanting consistent CX measurement across multiple channels.