BirdEye

BirdEye is a reputation and customer satisfaction management tool that aggregates reviews from Google, Facebook, Yelp, and more, while also sending surveys via email or SMS. Users can track overall sentiment, respond to negative reviews, and push satisfied customers to share positive feedback publicly. A built-in ticketing feature routes dissatisfied experiences to support. BirdEye’s analytics highlight mention frequency of keywords, letting businesses address product or service issues quickly. By bridging reviews, surveys, and social proof, BirdEye helps SMBs improve both internal satisfaction metrics and public-facing reputation.