Genesys Cloud

Genesys Cloud is a contact center solution supporting inbound/outbound calling, with a dialer for telemarketing campaigns. Marketers can design campaign scripts, manage call lists, and automate post-call dispositions. An AI-powered routing engine ensures high-value leads get priority. Real-time dashboards display agent status, talk times, and conversion rates. Genesys Cloud also includes recording and compliance checks (TCPA, GDPR). By offering integrated workforce management and advanced routing, Genesys Cloud helps telemarketing teams handle high volumes with improved customer experiences.