Freshcaller

Freshcaller (by Freshworks) is a cloud-based call center platform enabling telemarketers to place and receive calls from a web or mobile app. It supports call masking, IVRs, and advanced call routing. A built-in “Call Lifecycle” displays each stage (Ringing, Queued, On Call, etc.). Managers can configure custom greetings and forward calls to different teams based on campaign. Freshcaller’s reporting suite shows agent activity, talk times, and missed call rates. Integration with Freshsales or other CRMs allows direct lead updates. By focusing on simplicity plus synergy with Freshworks, Freshcaller suits telemarketing teams in small to mid-size businesses.