Nicereply

Nicereply collects real-time feedback from customer interactions across email or helpdesk platforms. Agents can embed one-click CSAT, CES, or NPS surveys in their messages. Positive scores prompt quick review invites on public sites, while negative scores route to a private follow-up. A dashboard shows satisfaction trends, letting managers track improvement areas. Nicereply’s integrations with leading support tools make adopting feedback loops frictionless. Ideal for support teams seeking to convert happy customers into public advocates while privately mending poor experiences.