Scorebuddy

Scorebuddy is a QA and performance management platform for contact centers, enabling supervisors to evaluate agent interactions via customizable scorecards. It handles call recordings, screen captures, and omnichannel transcripts. Automated calibration ensures evaluators apply consistent scoring standards. A reporting dashboard displays agent quality trends, highlighting improvement areas. Supervisors can share feedback with agents and track progress over time. Suited for contact centers wanting a straightforward scoring system, Scorebuddy helps ensure consistent call handling and agent development.