LiveVox QC

LiveVox QC is a contact center QA module that integrates with LiveVox’s cloud contact platform. It records calls, chat logs, and emails, letting QA teams sample interactions. A QA checklist builder helps define scoring criteria. Analytics identify high or low performers, guiding targeted coaching. The system also automates compliance checks with integrated script adherence. By providing a single environment for agent oversight and compliance, LiveVox QC suits centers wanting streamlined QA within their existing LiveVox communication suite.