Sharpen Q

Sharpen Q is a QA and coaching platform that integrates with Sharpen’s contact center suite. It provides call recordings, chat transcripts, and screen captures in a single interface. QA teams can create custom scorecards with weighting factors. An agent-facing dashboard shows them their own performance trends. Sharpen Q also features real-time coaching prompts—supervisors can join live calls or chat to guide staff. Ideal for centers wanting to combine direct coaching with structured QA evaluations, Sharpen Q fosters continual agent development.