MaestroQA

MaestroQA centralizes QA for customer service interactions, letting supervisors build rubrics and evaluate agent replies. The platform integrates with help desks like Zendesk or Intercom, pulling tickets automatically. QA managers sample a set of tickets, apply the evaluation rubrics, and share feedback. Trend reports highlight top issues or agent improvement areas. MaestroQA also supports calibration sessions so multiple evaluators align on consistent scoring. Suited for contact centers using help desk software, MaestroQA streamlines QA processes across multiple support channels.