Content Guru QA

Content Guru QA is a module in the storm contact center suite, offering multi-channel monitoring (calls, emails, social). QA teams sample interactions, fill out scoring forms, and deliver coaching tips. A “keyword timeline” identifies points in a conversation where certain words appear. Automated compliance checks ensure disclaimers were read. The system’s custom dashboards display agent performance progress over time. Suited for contact centers already using Content Guru storm, the QA module ensures consistent oversight across channels in one integrated environment.