ZIWO QA

ZIWO QA is an add-on for the ZIWO cloud contact center, focusing on call evaluations, script adherence, and agent skill development. Supervisors define QA parameters and weighting (opening, problem resolution, compliance). The system records calls, automatically linking them to the associated tickets. A calibration feature ensures multiple QA reviewers align scoring. Real-time dashboards highlight agent performance. By integrating directly with ZIWO’s call flows, ZIWO QA suits centers wanting consistent evaluations anchored in their existing VoIP/contact workflows.