Tethr QA

Tethr QA is an AI-driven conversation analytics tool that helps contact centers evaluate 100% of calls without human sampling. It transcribes calls, flags key phrases or emotional cues, and applies scoring criteria for each interaction. Supervisors can still do deep dives on flagged calls. A “coaching feed” guides managers on which agents need 1-on-1 training. Tethr QA also tracks script compliance and negative outcomes. By leveraging AI for broad coverage, Tethr QA suits larger centers wanting consistent, automated evaluation across all calls.