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Helplightning QA

Added on 21 Oct, 2025

https://www.helplightning.com

AR-based remote support; Session recording; Escalation tracking; Interactive QA review; Field support focus

Contact Center Quality Assurance Software

Jiminny QA

Added on 21 Oct, 2025

https://www.jiminny.com

Talk-listen ratio; Key moment highlights; Scorecards; Best-practice exemplars; CRM integration

Contact Center Quality Assurance Software

Aspect Unified QA

Added on 21 Oct, 2025

https://www.aspect.com

Omnichannel coverage; Negative sentiment flags; Segment-based notes; Calibration; Coaching plan assignment

Contact Center Quality Assurance Software

Avaya OneCloud QA

Added on 21 Oct, 2025

https://www.avaya.com

Call transcription; Automated compliance flags; Real-time intervention; Knowledge base prompts; Scoring forms

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