8x8 Contact Center

8×8 Contact Center is a cloud-based platform enabling omnichannel interactions, including outbound telemarketing calls. A predictive dialer with answer machine detection ensures minimal agent idle time. The quality management suite supports call recording, agent scoring, and coaching sessions. A drag-and-drop IVR builder helps route inbound calls or confirm outbound callbacks. Real-time analytics show queue lengths, campaign performance, and agent availability. Integration with CRMs or ticketing systems automates lead updates. 8×8 suits medium to large call centers wanting a unified solution for outbound and inbound campaigns with built-in UC features.