Amazon Connect

Amazon Connect is a cloud contact center service from AWS. It provides skills-based routing, IVR flows built in a drag-and-drop editor, and real-time and historical metrics. AI services like Amazon Lex can handle chatbots. Connect suits call centers wanting a pay-as-you-go solution that scales with demand, integrates with AWS’s broader ecosystem, and leverages built-in AI for speech recognition or sentiment analysis if needed.