AskNicely

AskNicely is a customer feedback and satisfaction platform specializing in Net Promoter Score (NPS) collection. It automates sending NPS surveys via email or SMS, then compiles responses in a real-time dashboard. Users can create follow-up workflows for detractors, enabling service teams to address issues promptly. Positive responses feed into Slack or social media to amplify brand advocates. AskNicely also integrates with CRMs (Salesforce, HubSpot), letting teams tie NPS data to customer records. By focusing on continuous NPS measurements, AskNicely helps small businesses track loyalty and improve retention strategies.