Aspect Via

Aspect Via is a customer engagement platform that includes outbound telemarketing, inbound ACD, and chatbots. The outbound dialer uses AI-based pacing for minimal abandon rates while maximizing agent talk time. Agents get a single workspace for scripts, contact info, and dispositions. A WFM (workforce management) module forecasts staffing needs by campaign. Aspect’s analytics measure conversion rates, script effectiveness, and agent performance. Integration with CRMs or helpdesk systems ensures consistent lead updates. For large call centers requiring advanced dialer control and workforce planning, Aspect Via is a proven option.