Avaya OneCloud

Avaya OneCloud is a contact center platform that supports telemarketing, customer service, and unified communications. Outbound features include progressive and predictive dialers, list management, and call blending with inbound queues. Agents handle voice calls, web chats, or SMS interactions from a single interface. A supervisor dashboard reveals real-time KPIs like average talk time, conversion rates, or queue lengths. Avaya’s speech analytics can detect keywords in calls, assisting compliance or upsell strategies. By leveraging Avaya’s robust PBX heritage, OneCloud suits large-scale telemarketing operations seeking enterprise-grade reliability.