Avaya OneCloud QA

Avaya OneCloud QA is a module in Avaya’s OneCloud CCaaS suite focusing on performance and quality management. It transcribes and scores calls, flags non-compliant phrases, and generates an agent score based on user-defined forms. Real-time dashboards let managers intervene on live calls if compliance issues arise. Avaya’s integrated knowledge base can prompt relevant scripts or answers. By blending QA, compliance, and knowledge suggestions, Avaya OneCloud QA suits contact centers wanting a robust Avaya ecosystem solution for end-to-end agent oversight.