Bitrix24

Bitrix24 is an all-in-one platform with CRM, communication, and contact center tools. It integrates telephony, IVR, and automated routing. Agents can manage calls via a unified interface, collaborate, and use CTI for streamlined workflows. Reporting and quality management tools support data-driven improvements. With queue management and performance metrics, Bitrix24 helps businesses optimize their contact center operations while maintaining a high level of customer satisfaction.