Calabrio ONE

Calabrio ONE is a fully integrated workforce optimization solution that leverages speech analytics for customer engagement. Offering automatic transcription, call center management, call recording, and CX management, it ensures data security. NLP, predictive analytics, sentiment analysis, and surveys/feedback enhance decision-making. Ideal for organizations seeking a holistic approach to performance, Calabrio ONE aligns training, operations, and experience to improve agent productivity, regulatory compliance, and customer satisfaction.