CallFinder

CallFinder specializes in speech analytics, automated QA, and call tracking. Companies track inbound lines from various channels, then record and transcribe calls for quality monitoring. The platform’s AI identifies keywords like “price” or “cancel” to gauge sentiment. A built-in scoring engine flags calls needing manager review. Real-time dashboards highlight agent performance and training needs. Integrations push call data into CRMs to tie phone leads to sales funnels. Industries like finance, healthcare, and retail leverage CallFinder to reduce compliance risks and ensure consistent customer experiences.