Client Heartbeat

Client Heartbeat is a recurring survey tool that automatically emails customers every few months, measuring satisfaction over time. Users can define up to five key questions (e.g., support speed, product quality), with multiple choice or rating-scale responses. The system calculates a satisfaction score, comparing it to previous rounds. Email alerts notify managers when a score drops. A historical chart reveals improvement or decline over each period. By focusing on repeated surveys at set intervals, Client Heartbeat suits businesses wanting trend-based insights into evolving customer sentiment.