Confirmit

Confirmit is an enterprise feedback management and customer satisfaction platform supporting multi-channel surveys, voice of the customer programs, and advanced analytics. Users can design complex surveys with branching logic, track sentiment in open text responses, and integrate results with CRM. A panel management module runs ongoing customer or employee research. Dashboards visualize KPIs like NPS, CSAT, or CES across segments. Confirmit also supports phone-based or IVR surveys for call centers. Its robust feature set and global capabilities appeal to large organizations wanting flexible, scalable feedback programs.