Contact Center as a Service (CCaaS)

Evolve IP’s CCaaS integrates DaaS and cloud-enabled applications. Though centered on contact centers, it leverages IaaS features: configuration management, data migration, security, load balancing, logging, and network monitoring. Performance metrics, reporting, analytics, and SLA management ensure smooth service delivery. Evolve IP’s platform simplifies hybrid, multi-cloud environments, allowing organizations to scale digital workspaces and enhance productivity.