Convoso

Convoso is a dialer-focused contact center platform that maximizes agent talk time with predictive or power dialing modes. It includes an AI-based lead management system that recycles leads based on contact probability. Real-time call reporting shows conversion rates, handle times, and agent performance. A rules engine can deliver compliance messages or disclaimers automatically. The system’s multi-channel approach also supports SMS and email follow-ups. With flexible dialer settings and extensive reporting, Convoso suits telemarketing agencies aiming to optimize connection rates while maintaining compliance boundaries.