Delighted

Delighted by Qualtrics is a simple yet powerful tool for sending short customer satisfaction surveys (NPS, CSAT, or CES). It pushes surveys via email, SMS, or in-app popups. Results are displayed in a minimalist dashboard with sentiment analysis. Automated alerts notify teams of negative feedback. Delighted’s “Trend Report” reveals how scores change over time or by segment. Integrations with Slack and Shopify streamline daily workflows. Targeted sending rules ensure only relevant customers get surveyed. Delighted’s simplicity and quick setup suit SMBs wanting frictionless feedback loops to drive product or service enhancements.