Dialpad

Dialpad is a cloud communication platform that supports telemarketing with outbound call campaigns, click-to-dial, and call analytics. AI-powered transcriptions summarize calls, highlighting key moments or competitor mentions. A coaching playlist helps train new reps using real call examples. Dialpad’s integration with CRMs like Salesforce or Pipedrive ensures lead records remain up to date. Real-time dashboards show average handle times, call volumes, and agent performance. By merging VOIP with AI insights, Dialpad suits telemarketing teams seeking an easy setup and advanced speech analysis in one solution.