EvaluAgent

EvaluAgent enhances quality assurance and compliance by applying speech analytics to calls, emails, and chats. With automatic transcription, call center management, call recording, CX management, data security, NLP, predictive analytics, sentiment analysis, and surveys, it increases QA coverage and pinpoints improvement areas. Ideal for contact centers seeking to boost customer satisfaction and reduce risk, EvaluAgent ensures consistent quality, improved coaching, and enhanced customer trust.