Feedbackly

Feedbackly focuses on multi-stage customer journeys, letting businesses create separate surveys for discovery, purchase, delivery, or post-service stages. Each touchpoint can have its own question set (e.g., ease of checkout, shipping speed). A robust analytics suite identifies drop-off points in the journey. A text analysis engine sorts comments by sentiment or theme. Automated triggers route negative feedback to a specialized retention team. Feedbackly’s funnel-based approach helps eCommerce or subscription companies refine each stage of the customer journey, boosting overall satisfaction and loyalty.