Call Center Software

Genesys Cloud CX

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https://www.genesys.com/

Genesys Cloud CX (formerly PureCloud) is an omnichannel contact center platform supporting voice, chat, email, and social media. AI-powered routing directs customers to the best agent. Real-time dashboards and workforce management optimize staffing. Genesys suits mid-to-large centers wanting a unified cloud solution that merges ACD, IVR, analytics, and AI routing, with easy scalability and robust API integrations.

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