Helplightning QA

Helplightning QA is a contact center quality platform that includes remote visual assistance features. Agents can share augmented reality views with customers, and the QA module records these sessions. Evaluators then review both the voice and on-screen interactions, scoring how agents guide customers through troubleshooting. Helplightning QA also logs how often an agent must escalate. By combining AR-based support and a QA overlay, Helplightning suits centers that handle complex product or field support interactions requiring remote visuals, ensuring high-quality agent guidance.