Helprace

Helprace is a customer satisfaction tool combining a helpdesk ticketing system with a self-service portal and feedback community. Customers submit tickets or ideas, upvote suggestions, and leave satisfaction ratings after resolutions. Helprace aggregates CSAT scores per agent or topic. A knowledge base helps reduce repeated queries. Managers can moderate feedback, merging duplicates or responding to concerns publicly. By uniting customer support with feedback loops, Helprace helps smaller companies track satisfaction, encourage suggestions, and build a help center for common issues.