Jiminny QA

Jiminny QA is a conversation intelligence and coaching platform that integrates with CRMs and communications tools. It transcribes calls and identifies key talk-to-listen ratios, sentiment shifts, and script compliance. QA teams can build scorecards focusing on discovery, objection handling, or empathy. A conversation timeline highlights high-stress moments for deeper review. The system also surfaces best-practice calls as coaching exemplars. By merging advanced call intelligence with structured QA forms, Jiminny helps contact centers or sales teams refine their agent interactions systematically.