JIRA Service Management

Jira Service Management, part of the Atlassian suite, streamlines ITSM and includes data visualization features like heatmaps to understand usage patterns. With dashboards, behavioral analytics, and engagement tracking, it helps teams identify bottlenecks and improve processes. Geographic maps, reporting, and visual analytics enhance operational clarity. While primarily an ITSM tool, its analytics capabilities support informed decision-making and better user experiences.