Maqsam

Maqsam is an Arabic AI-powered contact center solution tailored for the MENA region. It leverages speech recognition, sentiment analysis, and automation to simplify customer interactions. Agents benefit from intuitive interfaces, auto-dialers, and integrated IVR, while multi-channel routing and CTI boost operational efficiency. With comprehensive reporting, Maqsam helps businesses improve quality, streamline workflows, and deliver personalized customer experiences in culturally relevant and language-specific contexts.