NICE inContact CXone

NICE inContact CXone is a leading cloud contact center suite featuring outbound predictive dialing, skill-based routing, and AI-driven analytics. Telemarketing managers create campaigns, load call lists, and define call strategies (predictive, preview, progressive). Real-time dashboards show agent states, abandon rates, and lead conversions. The platform’s “interaction analytics” transcribe calls, spotting keywords for upsells or compliance. A built-in WFO (workforce optimization) suite schedules shifts based on campaign volume. By providing advanced dialers plus analytics, CXone suits enterprise telemarketing wanting data-driven performance and compliance at scale.