Nicereply

Nicereply integrates with helpdesks (Zendesk, Freshdesk, Help Scout) to collect one-click CSAT, CES, or NPS responses at the end of tickets. It auto-embeds a rating widget in agent emails, capturing immediate feedback. A real-time dashboard aggregates results by agent, team, or product. Managers set negative rating alerts to ensure quick issue resolution. Nicereply also logs historical trends, showing improvements or declines in support satisfaction. By focusing on simplicity and direct helpdesk integration, Nicereply suits small to mid-sized support teams wanting frictionless customer feedback after each interaction.