QAwerk

QAwerk is a flexible contact center QA platform that can ingest call recordings, emails, or chat transcripts from any third-party system. Supervisors configure custom QA forms, weighting categories like adherence to script or empathy. A dispute workflow lets agents request a re-check if they disagree with scoring. QAwerk’s analytics highlight category-wise agent strengths or weaknesses. By providing vendor-agnostic integration and an agent-friendly dispute process, QAwerk suits centers wanting a QA solution that can adapt to existing contact infrastructure or CRMs.